member faq

Our Member FAQ page is a resource for you to get quick answers to your questions and find information about the benefits and features of your membership. The page contains a list of frequently asked questions and answers, organized by topic, to make it easy to find the information you need to get the most from The CopyCloset.

If you need technical support or have a specific question not answered here, email us at [email protected].

How do I submit a content review request?

Submit your content review requests to us by sending an email to [email protected] with the subject line: Content Review.  There are no forms to complete. Simply send the email with the document attached or a link to the document included in the email. 


Within 7 business days, we’ll deliver your content feedback straight to your inbox. 

What is the green circle in the lower right of the screen and what do I use it for?

The green circle in the lower right of the screen is how you access our built-in ChatGPT tool. It uses machine learning algorithms to understand and generate human-like text, making it possible to have natural language conversations,  allowing it to generate coherent and contextually relevant responses to a wide variety of queries and topics, including sales and marketing content.

Why am I getting an error message or the text looks dark when I use the built-in ChatGPT tool?

If you’re getting an error or discolored text when attempting to use the ChatGPT built-in tool, you’re likely pulling HTML code into your query. Simply add any text copied from another source into a .txt file on your Mac or PC before copying it into the ChatGPT tool.


Alternatively, you can use an online HTML stripper like this.

Do I need to wait until the Monthly Q&As to ask questions?

No, your membership includes email support. Therefore, if you have a question about The CopyCloset content or you’re working on a specific piece of content and need support from a pro copywriter, you do NOT need to wait until the Monthly Q&A. 


Simply submit your question to us via email at [email protected].

Will I get a recording of the Monthly Q&A sessions?

No. We do not record monthly Q&A sessions to protect the proprietary information of our members. During these calls, members may share sensitive information about their businesses, strategies or products and services, which they do not want to be shared publicly.


Recording these calls could compromise the confidentiality of this information and put our members at risk. We take the privacy and confidentiality of our members very seriously, and we strive to create a safe and supportive environment where they can share their challenges, successes, and ideas with one another.


By not recording the calls, we are able to maintain this level of trust and respect, and ensure that our members feel comfortable sharing their most valuable insights and strategies.


Additionally, not recording the calls encourages more open and candid conversation, as members can speak freely without fear of their words being recorded and potentially shared with others. This fosters a more collaborative and supportive community, where members can learn from each other and grow their businesses together.



Where do I find the schedule for the Monthly Q&A sessions?

We schedule Monthly Q&A sessions up to 6 months out. You can view the calendar here.

Do I need to submit questions in advance for the Monthly Q&A sessions?

Members can submit questions in advance for our monthly Q&A sessions here, but it’s not a requirement. We understand that some members may need extra time to formulate their questions and submitting questions in advance is a great way to ensure our team addresses your question.


Submitting questions in advance also allows our team to prepare more thoroughly for the session and ensure that we have the understanding to provide helpful and informative responses.


However, we encourage spontaneous conversation and engagement during the sessions and welcome members to ask real-time questions. Open dialogue and collaboration are the keys to a thriving and supportive community, and we strive to create an environment where members feel comfortable sharing their thoughts, ideas, and questions.


We welcome all questions and encourage members to participate in the calls in whatever way feels most comfortable and convenient for them

Where can I find information about my account?

In the footer of every page inside The CopyCloset, you’ll see a My Account page. There, you’ll see details about your membership, billing information, payment methods and other account details.

How can I get technical assistance?

Simply submit a support ticket here.